Refund and Returns Policy October 24, 2024

At Bryza Ads, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward refund and returns process to ensure your peace of mind. Please read our policy carefully.

1. Eligibility for Returns

If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition.
  • The item must be returned in its original packaging with all tags, accessories, and components intact.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized items.
  • Final sale or clearance items.
  • Items that have been used, worn, or damaged after receipt.

If any non-returnable items are sent back to us, we reserve the right to deny the return.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at bryzaads.info@gmail.com with your order number and reason for the return.
  2. We will provide you with return instructions and the return shipping address.
  3. Pack the item securely, ensuring it is protected during shipment. Make sure all original packaging and accessories are included.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

5. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note: Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

6. Exchanges

If you would like to exchange your item for a different size, color, or style, please contact us at bryzaads.info@gmail.com. Exchanges are subject to product availability, and any price differences will be adjusted accordingly. The exchange process will follow the same steps as outlined for returns.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with your order number and photos of the damage. We will work with you to resolve the issue by offering a replacement or refund, depending on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving your order.

8. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please take the following steps:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company or bank, as it may take some time before the refund is officially posted.
  3. If you’ve completed these steps and still haven’t received your refund, please contact us at bryzaads.info@gmail.com, and we will assist you further.

9. Order Cancellations

You may cancel your order within 24 hours of placing it, provided that the item has not yet been shipped. If your order has already been dispatched, you will need to follow our returns procedure. To cancel an order, please contact us at bryzaads.info@gmail.com with your order details.

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team at: